The service went well and on time, the clerk was friendly and professional. I was disappointed though because the breaks were not fixed since I was told that the spare parts (Break pads) were not in stock despite I called one week before asking specifically to fix them. Coming from Wezembeek-Oppem (30 km distance from your workshop) and having the appointment at 7.30 in the morning, what happened was not very customer oriented situation! That should not happen again. Thank you.
Nathalie, service satisfaction a répondu :
22/06/2023
Dear,
Thank you for your feedback because it is constructive and always very much appreciated by our dealership.
We obviously take your opinion into account so that this does not happen again.
We are currently busy working on our telephony to remedy the problem.
Do not hesitate to contact me via the email address customercare@rcm-saga.be for any request and/or comment that you deem necessary.
Have a nice day,
Johanna, Customer Satisfaction Department.
