It's been months since I am asking the service to deal with the message popping in my car "Système de retenue Défaut Aller a l'atelier". I believe it can be a potential risk to my security and of my passenger. I am very disappointed with such approach from your side.
Apart from that I am still waiting for the third part of the detail for the back of my car (initially I requested the detail on 21 November 2022).
Bertrand D. du point de vente
SAGA Drogenbos a répondu :
20/09/2023
Dear Mr. M.,
Thank you for sharing your experience with our dealership. We are sorry to hear that your issue with the restraint system has not been resolved and that you are still waiting for the detail part for the rear of your vehicle.
The safety of our customers is our top priority, and we take this situation very seriously. Please accept our sincere apologies for any inconvenience this may have caused.
We want to address these issues immediately and assure you that we are doing everything we can to resolve the issue with your restraint system and ship the retail part as soon as possible. Our after-sales service team will contact you as soon as possible to take the necessary measures.
Once again, we sincerely apologize to you and look forward to regaining your trust by providing you with quality service in the future.
Sincerely,
Johanna from the customer satisfaction department
customercare@rcm-saga.be